Complimentary AM Attendant
- Complimentary AM Attendant
Job Summary
The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing.
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.
• Ability to perform job function with attention to detail, speed and accuracy.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with BHS.
Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces per client request or management instruction
• Ensuring that bar, food and service areas are stocked, organized, clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in house VIPs and any special requests/needs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
• Perform any other duties, or attend meetings, as requested by management.
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid 112019
N = Not Anticipated O = Occasionally F = Frequently C = Constantly
0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift)
Work Environment
Associate is subject to inside environmental conditions: Protection from N weather conditions but not necessarily from temperature changes.
Frequency
Associate is subject to outside environmental conditions: No effective N protection from weather.
Associate is subject to extreme heat or cold (temperatures below 32 N degrees or above 100 degrees) for periods of more than one hour.
Associate is subject to noise: There is sufficient noise to cause the employee N to shout in order to be heard above ambient noise level.
Associate is subject to vibration: Exposure to oscillating movements of the N extremities or whole body.
Associate is subject to hazards: Includes a variety of physical conditions, N such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Associate is subject to atmospheric conditions: One or more of the following N conditions that affect the respiratory system or the skin: Fumes, odors,
dusts, mists, gasses, or poor ventilation.
Associate is subject to oils: There is air and/or skin exposure to oils and N other cutting fluids.
Associate is required to function in narrow aisles or passageways. N Associate is exposed to infectious diseases. N None: Associate is not substantially exposed to adverse environmental N conditions (as typical office or administrative work).
Physical Requirements
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, O and the like, using feet and legs and/or hands and arms.
- Balancing: Maintaining body equilibrium to prevent falling when walking, N standing or crouching on narrow, slippery or erratically moving surfaces.
- Stooping: Bending body downward and forward by bending spine at waist. O Requires full use of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to rest on one or both knees. O Crouching: Bending the body downward and forward by bending leg(s) and N spine.
- Crawling: Moving about on hands and knees or hands and feet. N Reaching: Extending hand(s) and arm(s) in any direction, particularly for O sustained periods of time (typing/using a mouse).
- Standing: Remaining upright on the feet, particularly for sustained periods F of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long F distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady O force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul O or tug objects in a sustained motion.
- Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, O primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or F texture by touching with skin, particularly that of fingertips.
- Talking: Expressing or exchanging ideas by means of the spoken word; those F activities where detailed or important spoken instructions must beconveyed to other workers or guests accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or F without correction, and having the ability to receive information through oral communication.
- Repetitive Motions: Making substantial movements (motions) of the wrists, N hands, and/or fingers.
Vision: Employee is required to have close visual acuity to perform an N activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Lifting Frequency Amount Lifting: Raising objects from a lower to a higher O 20-50 lbs. position or moving objects horizontally from position
to positions.
This job requires a valid drivers’ license and motor vehicle background No check.
This job requires a criminal background check. Yes This job requires a drug screen to be completed. No
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
BHS Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
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