Assistant General Manager
- Assistant General Manager
Job Summary
Ensure clients satisfaction and the efficient operation of the Agency by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving agent profitability through revenue generation, cost control, clients satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. AGM must be able to transfer from one location to another.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
- At least 5 years progressive experience in Hospitality; or a 4-year college degree and at least 2 to 3 years experience; or a 2-year college degree.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be able to convey information and ideas clearly.
- Approach all encounters with clients and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with BHS Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include compliance with BHS Hospitality’s dress code and wearing a nametag when working.
- Comply and ensure adherence to BHS Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
- Ensure the efficient operation of the Agency in the absence of the General Manager by supervising and supporting agency needs.
- Use competencies from BHS in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Agency.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of Agency approved training programs. Participate in (at a minimum) bi-weekly one-on-one’s with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Assist the General Manager with the creation of financial reports as required by agency. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Ensure recruiting, hiring and training for client portafolio.
- Approach all encounters with clients and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with BHS Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include compliance with BHS Hospitality’s dress code and wearing a nametag when working.
- Comply and ensure adherence to BHS Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Use competencies from BHS & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel/Agency.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one’s with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. • Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Ensure recruiting, hiring and training for Guest Services based on occupancy.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
- Ensure that all scheduled meetings take place on the property.
- The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Associate is subject to hazards: Includes a variety of physical conditions, N such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
- Associate is subject to atmospheric conditions: One or more of the following N conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
- Associate is subject to oils: There is air and/or skin exposure to oils and N other cutting fluids.
- Associate is required to function in narrow aisles or passageways. N Associate is exposed to infectious diseases. N None: Associate is not substantially exposed to adverse environmental C conditions (as typical office or administrative work).
Physical Requirements
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, O and the like, using feet and legs and/or hands and arms.
- Balancing: Maintaining body equilibrium to prevent falling when walking, N standing or crouching on narrow, slippery or erratically moving surfaces. Stooping: Bending body downward and forward by bending spine at waist. N Requires full use of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to rest on one or both knees. N Crouching: Bending the body downward and forward by bending leg(s) and N spine.
- Crawling: Moving about on hands and knees or hands and feet. N Reaching: Extending hand(s) and arm(s) in any direction, particularly for F sustained periods of time (typing/using a mouse).
Standing: Remaining upright on the feet, particularly for sustained periods F of time. - Walking: Moving about on foot to accomplish tasks, particularly for long F distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady O force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul O or tug objects in a sustained motion.
- Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, F primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or F texture by touching with skin, particularly that of fingertips.
- Talking: Expressing or exchanging ideas by means of the spoken word; those C activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or C without correction, and having the ability to receive information through oral communication.
Repetitive Motions: Making substantial movements (motions) of the wrists, F hands, and/or fingers.
- Vision: Employee is required to have close visual acuity to perform an F activity such as: preparing and analyzing data and figures; determine.
accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Lifting Frequency Amount Lifting: Raising objects from a lower to a higher O 10-20 lbs. position or moving objects horizontally from position
to positions.
This job requires a valid drivers’ license and motor vehicle background Yes check.
This job requires a criminal background check. Yes This job requires a drug screen to be completed.
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
BHS Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
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